Many ArmorWrap products are prepared or cut specifically for the vehicle and coverage selected with the order. The information below explains our normal processing time, shipping charges, delivery estimates, and what to do if a shipment encounters a problem.

Order Processing Time

Please allow up to 5 business days for an order to be prepared and shipped. Business days are Monday through Friday, excluding holidays. This processing period begins after the order and payment have been accepted and any necessary vehicle details have been confirmed.

Processing time is separate from carrier transit time. Choosing a faster delivery service does not shorten the time needed to prepare a made-to-order kit. We will contact you if additional information is required before the order can be completed.

Shipping Within the United States

• Orders with a merchandise total below $75 are charged a flat $12.95 for basic shipping.
• Orders with a merchandise total of $75 or more qualify for free basic shipping.

The qualifying merchandise total is calculated after discounts and before taxes. The free-shipping offer applies to eligible U.S. delivery addresses and does not apply to Canadian orders. Basic shipping may be provided through UPS or USPS, at our discretion, based on the order and destination.

Shipping to Canada

We ship eligible orders to Canada. Canadian shipping charges are calculated during checkout based on the order and destination. The U.S. flat-rate and free-shipping offers do not apply to Canadian orders.

Canadian customers are responsible for any applicable import duties, taxes, brokerage charges, or other fees assessed by Canadian authorities or the delivery carrier. These charges are not included in the product price or shipping amount paid to ArmorWrap. Customs processing may also extend delivery time.

Carriers and Tracking

Orders are normally shipped through UPS or USPS. When tracking becomes available, it will be sent to the email address supplied with the order. Tracking information may take some time to begin showing movement after the shipping label is created.

A shipping confirmation means the order has been prepared for carrier pickup or has entered the carrier network. Carrier delivery estimates are not guaranteed by ArmorWrap.

Delivery Estimates and Delays

Delivery estimates begin after the carrier receives the package. Weather, holidays, high shipping volume, customs processing, service interruptions, and other circumstances outside our control may cause delays. We cannot guarantee a specific arrival date, but we will provide reasonable assistance when a shipment appears delayed or lost.

Address Accuracy

Please review the delivery address carefully before placing an order. Contact us immediately if a correction is needed. We will try to help, but an address cannot always be changed after processing or shipment has begun.

The customer may be responsible for additional shipping costs when a package is returned, redirected, or reshipped because of an incomplete or incorrect address, a refused delivery, or failure to claim the package.

Damaged, Missing, or Incomplete Shipments

Inspect your package promptly after delivery. If the package or its contents are damaged, keep the product, shipping box, packing materials, and label, and take clear photographs. Contact us as soon as possible so we can review the situation and, when appropriate, assist with a carrier claim.

If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the carrier. Carriers sometimes record delivery shortly before the package is actually left. If the package remains missing, contact us and the carrier promptly.

If an order arrives incomplete or contains the wrong item, do not begin installation. Contact us with the order number and photographs of the items received so we can investigate and provide the appropriate assistance.

Separate Shipments

Some orders may be shipped in more than one package. When this happens, each package may have separate tracking information and may arrive on a different day. Receiving one package does not necessarily mean the entire order has been delivered.

Questions About Shipping

For help with an order or shipment, call (866) 927-5678 or use the Contact Us page in the ArmorWrap.com website menu. Please include your order number when contacting us about an existing purchase.